FAQs
Frequently Asked Questions (FAQs)
We’ve gathered answers to some of the most common questions to make your shopping experience smooth and enjoyable.
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept many different types of payment. These include: Visa and MasterCard (including pre-paid cards); Maestro; American Express; Discover; UnionPay; Apple Pay, Google Pay and Shop Pay.
Can I change or cancel my order?
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make changes to your order.
What are your delivery times?
Delivery typically takes 3-14 days to the UK, USA, Canada, Australia, and New Zealand. For international delivery details, visit our Shipping Policy page.
How much does shipping cost?
Shipping costs are calculated at checkout. Enjoy free delivery on orders over $60!
Do I have to pay customs fees?
Yes, customs fees and import duties are the responsibility of the customer.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. Use it to track your delivery in real time.
What is your return policy?
Items can be returned within 7 days of delivery, provided they are unused, unworn, and in their original packaging.
How do I initiate a return?
Contact our support team with your order number and reason for return. We’ll guide you through the process.
How long does it take to receive a refund?
Refunds are processed within 14 business days after we receive and approve your returned items.
Do you offer size guides?
Yes, a detailed size guide is available on each product page to help you find the perfect fit.
How can I contact customer support?
Reach out to us via email at support@moditude.com or through our contact form. Our support team is here to assist you!
Still Have Questions?
If your question isn’t listed here, feel free to contact us at support@moditude.com. We’re always happy to help!