FAQs
Below are answers to common questions. Can't find what you need? Contact us at hello@moditude.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 48 hours!
Shopping & Orders
Q: Do you offer free shipping?
Yes! We offer free shipping on orders over $60. We also provide two-day delivery on thousands of items.
How do I get a discount on my first order?
New customers can get 15% off their first order using the code NEWBIE at checkout.
Do students get a discount?
Yes, we offer a student discount program. Please contact our team at hello@moditude.com for details on how to register.
What payment methods do you accept?
We accept a wide variety of payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and many others. All shopping is 100% secure.
Can I place an order without creating an account?
Yes, you can log in as a guest or create an account. Creating an account lets you check out faster in the future.
Products & Sizing
What categories of clothing does Moditude offer?
We offer a wide range of categories including clothing, plus size options, activewear, shoes, bags, jewelry, and accessories. We also have a dedicated sale section.
Do you carry plus-size clothing?
Yes, we have a dedicated plus-size collection to ensure inclusive fashion for all body types.
Can I see product details before buying?
Absolutely! Each product page includes detailed descriptions, multiple photos from different angles, and customer reviews to help you make informed decisions.
Shipping & Delivery
How long does shipping take?
We provide ten-day delivery on thousands of items. For detailed information about shipping times and options, please review our Shipping Policy.
Do you ship internationally?
For information about international shipping, please check our Shipping Policy or contact us at hello@moditude.com.
Can I track my order?
Yes, you should receive tracking information via email once your order ships. You can also track your order through your account.
What if my order arrives damaged?
Contact us immediately at hello@moditude.com with photos of the damage, and we'll resolve the issue for you.
Returns & Exchanges
What is your return policy?
We offer easy and free returns. For complete details about our return process, timeframes, and conditions, please visit our Returns and Refunds page.
How long do I have to return an item?
For specific return timeframes, please check our Returns and Refunds policy or contact us at hello@moditude.com.
Can I exchange an item for a different size or color?
Yes, exchanges are typically available. Please visit our Returns and Refunds page for detailed information or contact customer service.
Account & Wishlist
How do I create an account?
Click "Create account" on the login page and follow the prompts to set up your account with your email and password.
I forgot my password. What should I do?
Click "Forgot your password?" on the login page and follow the instructions to reset it.
What is the Wishlist feature?
The Wishlist allows you to save items you love for later. You can view your wishlist anytime by logging into your account.