Overview

Thank you for choosing Moditude, your go-to destination for stylish and trendy fashion. We are committed to providing you with a seamless shopping experience through transparent and reliable shipping. Below, you'll find comprehensive details about our shipping methods, rates, processing times, and delivery expectations.

Processing Time

All orders are processed within 2-3 business days (excluding weekends and public holidays). Processing time begins the day after your order is placed. During peak seasons (holidays, sales events), processing may extend to 5-7 business days. We will notify you via email if your order requires additional processing time.

Shipping Methods & Rates

United States Shipping

Standard Shipping is our primary method:

• Free on orders over $60 USD
• $4.99 for orders $60 USD and under
• Delivery time: 3-14 business days (excluding weekends and public holidays)
• Order cut-off: Orders must be placed before 3:00 PM EST to be processed the next business day

Handling & Transit Time

• Maximum Handling Time: 3 business days
• Maximum Transit Time: 14 business days
• Estimated Delivery Date: Calculated automatically during checkout

International Shipping

We ship to the following countries. Delivery times and costs are estimates and may vary due to customs processing or other factors beyond our control.

Note: International delivery times are estimates calculated from the order processing completion date. Customs clearance, holidays, and local logistics may extend delivery.

Order Tracking & Updates

Shipment Confirmation: Once your order has been processed and shipped, you'll receive a confirmation email with a tracking number and carrier information within 24 hours of shipment.

Real-Time Tracking: Use the tracking number provided to monitor your package's progress on the carrier's website.

Multiple Shipments: If your order is split into multiple packages, you'll receive a separate tracking number for each shipment.

Delayed Updates: If tracking information doesn't update immediately, please allow until your estimated delivery date for the package to arrive. Carriers may experience delays in updating tracking data.

Holidays & Delays

The following national holidays are considered non-business days when calculating your estimated delivery date:

• Australia
• Brazil
• Canada
• France
• Germany
• India
• Japan
• New Zealand
• South Korea
• United Kingdom
• United States

During Busy Periods: Delivery delays may occur during peak seasons (holidays, special sales events, etc.). We appreciate your patience and understanding.

What If My Order Doesn't Arrive?

30-Day Guarantee: If your order has not arrived within 30 days of your estimated delivery date, please contact our customer support team immediately.

What We'll Do: We will investigate your order and work with the carrier to resolve the issue promptly.

Carrier Delivery Confirmation: Moditude does not hold responsibility for packages that the carrier has confirmed as delivered. Please verify the delivery address and contact the carrier if you have concerns about a delivered package.

Refund or Replacement: If an order is lost in transit, we will either issue a refund or send a replacement at no additional cost, depending on the circumstances.

Import Duties & Taxes

International Orders: For customers outside the United States, import duties, tariffs, and local taxes may apply to your order. These charges are typically the responsibility of the recipient and will be collected by the carrier or customs upon delivery. Moditude will not cover these additional charges.

Customs & Clearance: International parcels may be subject to customs inspection, which can extend delivery times. We recommend providing your complete and accurate address to avoid delays.

Shipping Restrictions

Service Areas: We currently ship to the countries listed above. If your country is not listed, unfortunately we cannot process orders to that destination at this time.

Weight & Size Limitations: Exceptionally large or heavy items may require special handling and additional charges. We will contact you before processing if your order requires special shipping.

No PO Boxes: We cannot ship to PO boxes or APO/FPO addresses. Please provide a physical, residential, or commercial address.

Important Information

• Delivery times are estimates only and not guaranteed
• Delays may occur due to unforeseen circumstances, weather, carrier issues, or customs processing
• Your estimated delivery date will be provided in your Order Confirmation email and in your account under "My Orders"
• Orders are shipped via our trusted carrier partners using standard shipping methods
• Shipping costs are calculated at checkout and will match or exceed our published rates

Returns & Refunds Policy

For information about returns, refunds, and exchanges, please visit our dedicated Returns & Refunds Policy.

Customer Support

If you have questions about your order, tracking, or delivery, our customer support team is here to help!

Contact Us:

• Email: support@moditude.com
• Response Time: We respond to all inquiries within 24 business hours
• Contact Form: https://moditude.com/pages/contact

Thank you for shopping with Moditude. We appreciate your trust and look forward to serving you!